SHIPPING & RETURNS

Dear Valued Customers,

We want to express our gratitude for choosing Ohio Hat Co. for your custom merchandise needs. Your trust in us means the world, and we are committed to providing you with high-quality, custom products that exceed your expectations.

As part of our dedication to transparency and excellent customer service, we would like to inform you about our no-return policy on all merchandise. Each product we offer is crafted with meticulous attention to detail and personalized to meet your unique specifications. This customization makes each item one-of-a-kind and uniquely tailored to your preferences.

Why No Return Policy?

The custom nature of our merchandise means that once an order is placed and the production process begins, it is challenging to accommodate returns or exchanges. The personalized touches and specific features chosen by you make the product uniquely yours, and it might not be suitable for resale.

Quality Assurance:

We take pride in ensuring that every product leaving our workshop meets the highest standards of quality. If, however, you receive a defective or damaged item, please reach out to our customer service team within 5 days of receiving your order. We will work swiftly to address and resolve any issues.

Clear Communication:

We understand the importance of clear communication. Before finalizing your order, we can provide detailed proofs or design previews upon request to ensure that the customization aligns with your expectations. Please review these proofs carefully and communicate any necessary changes before we proceed with production.

Customer Satisfaction:

Your satisfaction is our top priority. If you have any concerns or questions about your order, our customer service team is here to assist you. We are dedicated to making your experience with Ohio Hat Co. enjoyable, and we appreciate your understanding of our no-return policy.

Thank you for being a valued part of the Ohio Hat Co. community. We look forward to continuing to serve you with excellence and providing you with custom merchandise that reflects your unique style.

Best Regards,

Alan Ludwig, Founder, Ohio Hat Co.